Refund policy

RETURNS POLICY

Items must be returned within 30 days of receipt.

Clothing must be unworn and unwashed. Your item must be in re-saleable condition with tags still attached.  

Please contact the team at tourism@parkes.nsw.gov.au to initiate a refund or exchange.

Parkes Shire Council reserves the right to deny a refund if the items are returned used, soiled, worn or damaged in any way. You will be notified by email if your returned item is not suitable for a refund. We reserve the right to assess the condition of the returned product prior to offering a refund or exchange. This may result in a refund or exchange being refused by us.

The cost of return shipping is at the customer’s expense and is non-refundable, unless in the case of our error in shipping an incorrect or faulty product to you.

Where you are entitled to a refund, you will only receive the refunded amount equal to the cost of the product. Delivery and Return charges will be excluded from the total amount refunded.

Refunds will be issued to the payment method that was originally used.

Please allow 7 business days for a refund to be processed from the date the returned item is received.